Manifest AI + Zendesk
Manage email tickets & enhance overall customer satisfaction with the seamless Zendesk integration.
What the agent does
- Once your ZenDesk is integrated with Manifest AI, requests for human agents would be handled via ZenDesk.
- When a customer wants to speak with a live agent, Manifest AI would collect the email of your customer and create a ticket on ZenDesk..
- This ticket will include relevant conversation history of the customer so that your agents have context of what the customer is looking for. Your agents can view these tickets on ZenDesk & then respond to them accordingly.
How it gets set up
- Click on the 'Add' button
- Add details of your Zendesk account
- Click on 'Add app' to complete the integration
- Once integrated, Manifest conversations would be transferred to Zendesk when customers ask for a live agent
Helpdesk & Live Chat
Hand live-agent requests to your helpdesk with the full conversation summary attached.
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Kapture
Use Kapture CRM with BIK to create support tickets from chats
Want Zendesk on your agent?
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